older dirty imac ssd upgrade
By Asheville Computer Company / DesktopMacRecent Work / / 0 Comments

This older iMac was brought to us do to it being very slow when trying to open files or use any programs.  Initially the user thought that it was because their hard drive was full.  We ran diagnostics on the hard drive and determined the slowness was due to a failing, not full, hard drive.

We could have replaced the hard drive with a slower traditional model but chose to upgrade it to a newer, faster SSD (solid state drive).  This gave the user plenty of space and had the iMac running better than when it was new.

While we had the iMac open to replace the hard drive we took the chance to clean out the fans and heat sinks along with all the accumulated dust over the years.  Between the new SSD drive running considerably cooler than a normal hard drive and the cleaning this iMac should be running faster and cooler than ever.

These upgrades can add several years to an again Apple Mac computer, whether an iMac or Macbook.

If you have a Mac that is slowing down after a few years give us a call to get the hard drive upgraded and breath new life into your aging machine.

Windows 10 Wont Boot on Acer
By Asheville Computer Company / LaptopPCRecent Work / / 0 Comments

The user of this laptop was forced into a Windows 10 update and when it completed it would no longer boot into Windows.  The computer would start to boot into the new Windows 10 and would hang for hours on a spinning waiting icon.

We were able to clear the update and get the laptop to boot correctly again and repair any damage done by the unwanted Windows 10 upgrade.  Windows 10 works now once any issues had been sorted out with the laptop before the upgrade.

Windows 10 has been out for about 6 months at this point and Microsoft is getting aggressive with updating Windows 7 and 8 users.  You should still get a choice on whether or not you want to upgrade but sometimes they are hiding it in amongst other updates you might want.

If you have had issues with a planned Windows 10 upgrade or have been upgraded without knowing it then please contact us today to either revert back to Windows 7 or 8 (you have 30 days after the upgrade to go back) or fix any upgrade issues.

Please call us today to schedule a time to repair your laptop or desktop with Windows 10 upgrade issues.

HP All in One SSD Hard Drive Upgrade
By Asheville Computer Company / DesktopPCRecent Work / / 0 Comments

This HP was several years old and the user reported that it had become sluggish and was waiting several minutes to boot and to open files.  Once a couple of programs were open the computer would slow to a crawl and become a pain to use.

We replaced the old standard hard drive with a new solid state hard drive.  This computer used to take over 4 minutes to boot and be ready to use.  With the new drive it boots in less than 30 seconds and it ready to go.

We can breath new life into computers that are a couple of years old by replacing the traditional spinning hard drive with a new still SSD hard drive.  These days the slowest part of many computers is the old hard drive.

If you have a computer, either PC or Mac, that is only a few years old but is slowing down and having issues contact us today to see if we can upgrade your hard drive and move all your data to a new solid state hard drive.

In most cases we are able to clone the existing hard drive to the new SSD drive and the only difference you will notice is the incredible speed.

We offer SSD hard drive upgrades in Arden, Fletcher, Asheville, Hendersonville and the surrounding areas.

DUSTY PC CLEANUP
By Asheville Computer Company / DesktopRecent Work / / 0 Comments

This computer was running slow and seemed to be overheating causing slow downs, blue screens and random reboots making it unusable most of the time.

The first step of any computer repair we perform is to clean the computer inside and out.  This involves taking off all the covers and cleaning thoroughly.  Most desktop computers have 3 or more fans inside from the case fans, cpu fans and power supply fans.  Some higher end computers have multiple case fans and large fans on the dedicated graphics card.

If these fans and heat sinks get clogged with dust and debris they can’t do their job and the computer will overheat causing damage and shortening the life of all the components inside.

This computer was cleaned up and runs cooler and quieter than ever. It should have a lot longer life span now that it can’t breathe easier.

If it’s been years since your computer hardware or software has been cleaned up contact us today to setup an appointment.  Service now could add years to the life of your computer.

We offer computer clean-up service in Arden, Fletcher, Asheville, Hendersonville and the surrounding areas.

Laptop with Fake Security Warnings
By Asheville Computer Company / LaptopRecent WorkWindows / / 0 Comments

This Toshiba laptop was infected with a viruses and malware making it unusable due to pop-ups and warnings from the fake security software.  Once the laptop was booted it would immediately start with false security warnings offering help and services to clean up the infection.  These phone numbers usually lead to overseas companies that will charge several hundred dollars to “help” you with your infection even though their software is causing the issues.

If your desktop of laptop is experiencing unusual pop-ups or ads warning you that you have been infected it’s probably correct but you don’t want to contact the scammer’s number listed to help you.

You may also see this infection in the form of programs installed on the desktop meant to update drivers, help you back up your files or optimize your PC.  They are all designed to have you purchase a program or service to fix your computer.

Contact us and we can remove the infection and save your data and provide you with software to helpfully keep it from happening in the future.

We have removed hundreds or virus / malware / adware infections and can get you back up and running within a matter of days.

Dell Laptop Broken Screen
By Asheville Computer Company / LaptopRecent Work / / 0 Comments

This Dell laptop was stepped on and the LCD screen was broken.  We replaced the broken LCD and the laptop worked like new with no signs of damage.

Laptop screens are very fragile and prone to breaking from being in a bag or dropped from a counter or desk.  If you have a laptop with a broken LCD screen we can fix it within a few days and for a very reasonable price.

Why buy a new laptop when all you need is a new LCD screen?

We repair laptop screens from Dell, HP, Acer, Asus, Lenovo and just about any other laptop manufacturer.

Call us today with any laptop screen issues you might have.

 

Angie's List Super Service Award for Computer Repair
By Asheville Computer Company / AwardsNews / / 0 Comments

The Asheville Computer Company Earns Esteemed 2015 Angie’s List Super Service Award

Award reflects company’s consistently high level of customer service

 The Asheville Computer Company has earned the service industry’s coveted Angie’s List Super Service Award for the 3rd year in a row, reflecting an exemplary year of service provided to members of the local services marketplace and consumer review site in 2015.

“Only about 5 percent of the Computer Repair companies in Asheville, Arden, Fletcher and Hendersonville area have performed so consistently well enough to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a really high standard.”

Angie’s List Super Service Award 2015 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.

Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.

To be eligible for the Super Service Award businesses must accomplish the following 

  • Maintain an “A” Rating in each of the following areas:
    • Overall Grade, which averages all reviews received (3.5 GPA)
    • Recent Grade, which averages reviews from the last three years (3.5 GPA)
    • Review Period Grade, which averages reviews received since the previous November 1st to October 31st (GPA varies)
  • Must be in good standing with Angie’s List
  • Must pass a background check
  • Must be in the top 5% of businesses in the Asheville, Arden, Fletcher, and Hendersonville area

Please give us a call so we can get started helping your with your home or business computer needs.  We would love to provide you with our award winning service.  We provide computer repair and website design from Asheville to Hendersonville North Carolina.

Imac upgraded to fast SSD
By Asheville Computer Company / DesktopMacRecent Work / / 0 Comments

This iMac was very slow to boot up over 5 mins and would get the spinning rainbow pinwheel every time the user tried to do anything.  The slow, failing hard drive made the Mac basically unusable.  Opening an e-mail or webpage would take several minutes.

We opened up the iMac and cleaned all the fans, backed up the current OSX install completely, installed a new SSD drive and put the all the customers data and programs back in place on the new drive.  The customer didn’t notice any difference except that the Mac worked faster than it did when it was new.

If you have a Mac computer and are experiencing slow boot times or the dreaded rainbow pinwheel please call us to discuss your options of repairing or replacing your hard drive or even upgrading to a new SSD drive.

We service Macs in all Asheville areas including Hendersonville, Fletcher, Arden, Biltmore Park, Skyland and Fairview.

Computer slowed by proxy issues
By Asheville Computer Company / DesktopPCRecent Work / / 0 Comments

This computer was reported as having tons of pop-ups and issues even getting to a webpage.  There were several unwanted programs installed to “backup” and “optimize” the computer that are really just nuisance programs.  There was also a full on virus / malware infection causing lots of issues and rendering the computer practically useless.

We removed all traces of the virus / malware and repaired the damage done by infection.  We also removed any unwanted programs, helpers and toolbars to make sure that the infection didn’t return.  We performed all Windows and programs updates and driver updates, if needed.

If you are receiving pop-ups, toolbars are taking over your browser or programs are becoming too intrusive please contact us today so we can get your computer repaired and running better than ever.

We offer computer repair services in Hendersonville, Fletcher, Arden and Asheville.

Windows 10 Forced Upgrade and how to prevent it
By Asheville Computer Company / NewsPCWindows / / 0 Comments

Microsoft has recently changed the status of the the upgrade to Windows 10 from an “OPTIONAL” update to “RECOMMENDED”.  This doesn’t mean there is more reason to upgrade than before but it does mean that you may see a confusing prompt that the upgrade to Windows 10 has started.

If you get the Windows screen that tells you the upgrade has started (similar to picture below) you will need to decline to keep the upgrade from proceeding.  You will probably get several more prompts between now and July 2016 for the upgrade and will need to decline every time.

If you are upgraded to Windows 10 without clicking Accept or without your knowledge you still have 30 days to revert back to Windows 7 or 8.

Microsoft accept Windows 10 upgrade

If you would like to us to clean up your computer and upgrade to Windows 10, the right way, please let us know.  We do a thorough clean up and repair prior to the upgrade along with gathering the required driver updates.  This is to ensure that it goes smoothly and no issues arise from the upgrade.

If you have issues with your Windows 10 upgrade or would like help in reverting back to Windows 7 or 8 or any other computer repair needs please contact us and we would be glad to help.