Angies List Super Service Award 2017
By Asheville Computer Company / AwardsBusinessNews / / 0 Comments

The Asheville Computer Company Earns Esteemed 2017 Angie’s List Super Service Award

 

Award reflects company’s consistently high level of customer service

 Asheville, NC – January 17th 2018 – The Asheville Computer Company is proud to announce that it has earned the home service industry’s coveted Angie’s List Super Service Award (SSA). This award honors service professionals who have maintained exceptional service ratings and reviews on Angie’s List in 2017.

“The service providers that receive our Angie’s List Super Service Award demonstrate the level of excellence that members have come to expect,” said Angie’s List Founder Angie Hicks. “These pros are top-notch and absolutely deserve recognition for the trustworthy and exemplary customer service they exhibited in the past year and overall.”

Angie’s List Super Service Award 2017 winners have met strict eligibility requirements, which include maintaining an “A” rating in overall grade, recent grade and review period grade. The SSA winners must be in good standing with Angie’s List, pass a background check, record a current trade license attestation and abide by Angie’s List operational guidelines.

The Asheville Computer Company has been listed on Angie’s List since 2013 This is the 5th year in a row The Asheville Computer Company has received this honor.

Service company ratings are updated continually on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in multiple fields ranging from price to professionalism to punctuality.

For over two decades Angie’s List has been a trusted name for connecting consumers to top-rated service professionals. Angie’s List provides unique tools and support designed to improve the local service experience for both consumers and service professionals.

 

 

macOS High Sierra Upgrade
By Asheville Computer Company / MacNews / / 0 Comments

MacOS High Sierra has been available for a couple of weeks now and we are ready to upgrade your Mac to the latest version. If you are hesitant about upgrading to new releases of macOS or not sure how it works, we can help.
Instead of you upgrading and taking a chance that you have issues or the upgrade fails let us do it for you. We take the time to do a full system backup prior to upgrade. This keeps your computer and data safe if the update results in issues or fails. You can be sure that your data is safe prior to the upgrade. We upgrade you to the latest version, check compatibility with existing programs and perform additional updates as necessary. We will also check for overall system health and recommend maintenance or upgrades where possible.

High Sierra is compatible with the following models:

MacBook (Late 2009 or later)
MacBook Air (2010 or later)
MacBook Pro (2010 or later)
Mac mini (2010 or later)
Mac Pro (2010 or later)
iMac (Late 2009 or later)

If you own one of the models above give us a call to get your worry-free upgrade to macOS High Sierra.
If you have an earlier model Mac and want to get upgraded to a previous version of macOS we can help with that too. We can upgrade to any older version of macOS with the same safe process.

secret dots printer
By Asheville Computer Company / BusinessNews / / 0 Comments

The Outline has a great article related to tracking down government leakers based on secret dots left behind by their printers. You printer could be leaving invisible dots that can be used to track you too.

https://theoutline.com/post/1713/the-history-of-the-secret-printer-code-that-may-have-caught-the-nsa-leaker

By Asheville Computer Company / AwardsNews / 0 Comments

Every year Asheville and the surrounding communities get a chance to choose and vote for their favorite businesses in dozens of categories for the Mountain Xpress Best of WNC Award.

Year after year the same companies win or are in the top 3 in the Computer Repair category.

This year we would like to crack the top 3 and we need the help of our customers to make it happen.

You can click the link below or the large picture above to be taken to the registration page to cast your vote. It's very quick and they only need an e-mail address and first name. They will quickly send your an e-mail and you can start voting.

They do require that you vote in 30 categories for your votes to count so it can take a few minutes to finish. You can save your progress and come back to it any time before April 26th. It will let you submit your vote without 30 but they won't count 🙁

We know that everyone is very busy but if you were happy with our service and results please vote for us. It will help us continue to provide the quality service and grow to better serve you.

We appreciate you taking the time to read this and thank you in advance for your votes!

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They also pick 5 winners every week from voters to win prizes to area businesses!

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YOU CAN VOTE FOR US IN THE PROFESSIONAL AND HOME SERVICE CATEGORY.

2016 Angies List Super Service Award
By Asheville Computer Company / AwardsBusinessNews / / 0 Comments

The Asheville Computer Company has won the Angie’s List Super Service Award for 2016 making it the 4th year in a row for this prestigious award. We previously won this award for 2015, 2014 and 2013.

Below is the press release from Angie’s List.

The Asheville Computer Company Earns Esteemed 2016 Angie’s List Super Service Award

Award reflects company’s consistently high level of customer service

 The Asheville Computer Company has earned the home service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of customer service to members of the local services marketplace and consumer review site in 2016.

This achievement is particularly significant as Angie’s List experienced unprecedented member growth in 2016. More than 1.6 million consumers, many of whom were eager to quickly hire highly qualified service pros, joined Angie’s List after the company added a new, free membership tier.

“Companies that can meet higher demands without missing a beat in their exemplary performance standards truly do stand apart from their peers,” said Angie’s List Founder Angie Hicks. “Only a fraction of the Computer Repair companies in Asheville were able to do it.”

Angie’s List Super Service Award 2016 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade. The SSA winners must also be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.

Service company ratings are updated daily on Angie’s List as new, verified consumer reviews are submitted. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.

For more than 21 years, Angie’s List restricted access to its verified reviews to consumers who paid membership fees. When the company removed that barrier, some companies worried that the new, non-paying members would not be as engaged as members of the past. Experience has shown, however, that these newly added members are just as engaged – across all age groups – as prior members. Also, because the company continues to adhere to its review verification process, there has been no degradation of review quality.

“The biggest change at Angie’s List is that we are connecting even more consumers to high quality service professionals,” Hicks said. “And that’s good for everyone.”

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Angie’s List helps facilitate happy transactions between more than 4.5 million consumers nationwide and its collection of highly rated service providers in more than 720 categories of service, ranging from home improvement to health care. Built on a foundation of more than 10 million verified reviews of local service, Angie’s List connects consumers directly to its online marketplace of services from member-reviewed providers, and offers unique tools and support designed to improve the local service experience for both consumers and service professionals.

 

5 Miller Rd. South Asheville NC
By Asheville Computer Company / News / / 0 Comments

We’re almost ready to open our new shop at the corner of Hendersonville Rd and Long Shoals. We are on the corner across from First Citizens Bank, Skyland Fire Dept and Advanced Auto Parts.

We don’t have regular hours yet but you can call and setup an appointment for drop off or on-site service.

Our new address will be 5 Miller Rd. South, Asheville, NC 28803.

best spinning hard drive
By Asheville Computer Company / News / / 0 Comments

One Billion Drive Hours and Counting: Q1 2016 Hard Drive Stats

Backblaze recently released their quarterly data on hard drive failures for Q1 2016.  This is the ultimate source of info on a large number of hard drives tested over long periods from all the major manufacturers.  It’s impossible to get this much specific info over such a large set of drives without being in the backup business on a large scale.

From their testing it seems like HGST (Hitachi) is the brand to beat when it comes to large spinning hard drives.  If you have a need for large amounts of reliable storage then the HGST hard drives seem to be the way to go, for now.

If you have a need to store large amounts of data but aren’t sure of how to setup a PC or system for this please give us a call to discuss.

 

Windows quicktime hack
By Asheville Computer Company / NewsPCWindows / / 0 Comments

If you have a PC and have QuickTime installed it’s time to get rid of it quick 🙂

Apple and the US government are telling customers with a Windows operating system that QuickTime is no longer being updated and has potential security issues that could let hackers into your computer.

Quicktime was used as a video player in the past but hasn’t had a major update on the Windows side since 2005. On the Mac side it’s last major update was in 2009 and Apple will continue to support it there.

Quicktime is still available for download as some users still need it for certain programs and activities but the vast majority of users haven’t used it in a long time and don’t need it anymore.

As of now, there aren’t any known cases of an infection through one of these vulnerabilities but it’s probably only a matter of time before they are exploited.

You can check out the CCN Money article below for more details.

http://money.cnn.com/2016/04/15/technology/windows-quicktime/index.html?sr=twmoney041516windows-quicktime0531PMVODtopLink&linkId=23477807

Quicktime can be removed through the normal Windows uninstall process but if you have any issues or aren’t quite sure how to do it please contact us. In most cases we can connect remotely and get it uninstalled in a very short time.

Asheville Computer Company Best of WNC
By Asheville Computer Company / AwardsNews / / 0 Comments

Vote for Us as Best of WNC!

http://mountainx.com/bestofwnc/

It’s the time of year to vote for the Mountain Xpress best of WNC. It’s a really long ballot and you have to type in your choices but you only have to answer 30 to have your ballot counted.
There is a section on about the 5th page for computer repair and we would love to be nominated and hopefully win for Best Computer Repair in WNC.

Please take the time to vote and share your opinions.