PC Backup Scare and Scam
By Asheville Computer Company / PCRecent Work / / 0 Comments

My PC Backup Scare and Scam Removal

This picture is a composite of several of the so called “helper” programs installed on this PC that brought it performance to a crawl.  These programs usually start off as a tag along to a “free” program such as a coupon printer or a YouTube downloader. These programs are usually free because they are subsidized by the extra programs.

Once you have one of these programs installed it will usually bother you with annoying pop-ups to upgrade, ads for other products and threatening screens that show that you computer is highly “un-optimized” and about to blow up!

The programs usually fall into a grey category of not quite being malware or a virus but as semi-legitimate software that is of very poor quality or just an add-on meant to display ads to generate revenue.  Most removal software will list them under the PUP category.  PUP stands for potentially unwanted program.

I have linked to a review of one of the backup programs that we see a lot in these cases.  The software will actually back up your files but it’s very expensive, the data is unencrypted, and may not actually be there if you hard drive fails.

MY PC BACKUP REVIEW – PC MAGAZINE

These programs can be removed but they can be stubborn and can cause damage to Windows on the way out the door.  We have dealt with hundreds of these programs and are able to remove them and restore your computer back to working order.

If you have computer that is being overwhelmed by pop-ups and unwanted programs contact us today to setup an appointment.

 

POWER SUPPLY BAD FAN
By Asheville Computer Company / DesktopPCRecent Work / / 0 Comments

This customer had an older HP desktop that was still useful and served all their needs but the fan went out on the power supply causing it do overheat and shut down.  After the computer was on for a few minutes there was a warning beep and it would shut down unexpectedly.  Most computers have a built in defense against overheating where they will shut down to prevent permanent damage to the components.

We replaced the original power supply with a more robust and better cooled version that should last for years and operate worry free.  This new power supply will cool better and provide steady power the computer needs to operate.

If you have an older computer that seems to shut down own it’s own or you are hearing loud noises that could be worn out or damaged fans on the power supply of motherboard then please setup an appointment to have it checked out.

A simple and cost effective power supply replacement could prolong the life of your computer and keep you up and running during a crucial time.  It’s better to fix it now when you can choose the time instead of it breaking and forcing a repair when you need it most.

 

Toshiba Laptop SSD Upgrade
By Asheville Computer Company / LaptopPCRecent Work / / 0 Comments

Toshiba Laptop Upgrade to SSD

This Toshiba laptop was brought to us by a customer who complained of it being slow. It was only a couple of years old and had a great processor and a good amount of RAM so the only culprit had to be the slow hard drive.

We replace the old mechanical hard drive with a super fast SSD drive and cloned over the user’s data. When the customer received the laptop everything looked exactly like it did before but the laptop operated even faster than it did when it was new.

The slowest part of most modern computers is the hard drive. We can upgrade almost any hard drive to a new solid state model and give you performance that’s hard to believe for the money.

If you are anywhere in the Asheville to Hendersonville area give us a call today to talk about upgrading your aging or brand new desktop or laptop to a solid state hard drive.

Windows 10 Wont Boot on Acer
By Asheville Computer Company / LaptopPCRecent Work / / 0 Comments

The user of this laptop was forced into a Windows 10 update and when it completed it would no longer boot into Windows.  The computer would start to boot into the new Windows 10 and would hang for hours on a spinning waiting icon.

We were able to clear the update and get the laptop to boot correctly again and repair any damage done by the unwanted Windows 10 upgrade.  Windows 10 works now once any issues had been sorted out with the laptop before the upgrade.

Windows 10 has been out for about 6 months at this point and Microsoft is getting aggressive with updating Windows 7 and 8 users.  You should still get a choice on whether or not you want to upgrade but sometimes they are hiding it in amongst other updates you might want.

If you have had issues with a planned Windows 10 upgrade or have been upgraded without knowing it then please contact us today to either revert back to Windows 7 or 8 (you have 30 days after the upgrade to go back) or fix any upgrade issues.

Please call us today to schedule a time to repair your laptop or desktop with Windows 10 upgrade issues.

HP All in One SSD Hard Drive Upgrade
By Asheville Computer Company / DesktopPCRecent Work / / 0 Comments

HP All in One SSD Upgrade

This HP was several years old and the user reported that it had become sluggish and was waiting several minutes to boot and to open files.  Once a couple of programs were open the computer would slow to a crawl and become a pain to use.

We replaced the old standard hard drive with a new solid state hard drive.  This computer used to take over 4 minutes to boot and be ready to use.  With the new drive it boots in less than 30 seconds and it ready to go.

We can breath new life into computers that are a couple of years old by replacing the traditional spinning hard drive with a new still SSD hard drive.  These days the slowest part of many computers is the old hard drive.

If you have a computer, either PC or Mac, that is only a few years old but is slowing down and having issues contact us today to see if we can upgrade your hard drive and move all your data to a new solid state hard drive.

In most cases we are able to clone the existing hard drive to the new SSD drive and the only difference you will notice is the incredible speed.

We offer SSD hard drive upgrades in Arden, Fletcher, Asheville, Hendersonville and the surrounding areas.

Computer slowed by proxy issues
By Asheville Computer Company / DesktopPCRecent Work / / 0 Comments

This computer was reported as having tons of pop-ups and issues even getting to a webpage.  There were several unwanted programs installed to “backup” and “optimize” the computer that are really just nuisance programs.  There was also a full on virus / malware infection causing lots of issues and rendering the computer practically useless.

We removed all traces of the virus / malware and repaired the damage done by infection.  We also removed any unwanted programs, helpers and toolbars to make sure that the infection didn’t return.  We performed all Windows and programs updates and driver updates, if needed.

If you are receiving pop-ups, toolbars are taking over your browser or programs are becoming too intrusive please contact us today so we can get your computer repaired and running better than ever.

We offer computer repair services in Hendersonville, Fletcher, Arden and Asheville.

Windows 10 Forced Upgrade and how to prevent it
By Asheville Computer Company / NewsPCWindows / / 0 Comments

Microsoft has recently changed the status of the the upgrade to Windows 10 from an “OPTIONAL” update to “RECOMMENDED”.  This doesn’t mean there is more reason to upgrade than before but it does mean that you may see a confusing prompt that the upgrade to Windows 10 has started.

If you get the Windows screen that tells you the upgrade has started (similar to picture below) you will need to decline to keep the upgrade from proceeding.  You will probably get several more prompts between now and July 2016 for the upgrade and will need to decline every time.

If you are upgraded to Windows 10 without clicking Accept or without your knowledge you still have 30 days to revert back to Windows 7 or 8.

Microsoft accept Windows 10 upgrade

If you would like to us to clean up your computer and upgrade to Windows 10, the right way, please let us know.  We do a thorough clean up and repair prior to the upgrade along with gathering the required driver updates.  This is to ensure that it goes smoothly and no issues arise from the upgrade.

If you have issues with your Windows 10 upgrade or would like help in reverting back to Windows 7 or 8 or any other computer repair needs please contact us and we would be glad to help.

 

Toshiba 655 screen replacement
By Asheville Computer Company / LaptopPCRecent Work / / 0 Comments

Toshiba C655 Laptop Screen Replacement

Another Toshiba Laptop with a dropped and broken LCD screen.  We replaced the screen and brought the laptop back to a functional computer.

It’s surprisingly affordable to have your LCD screen replaced in you laptop if it has been damaged. If you have damage to your screen please contact us for a quote.

By Asheville Computer Company / DesktopPCRecent Work / / 0 Comments

Dell Studio Power Supply Replacement

This Dell Studio desktop would no longer power on after storms in the area caused a power outage.  This is a common issue with older power supplies.  If they are old and damaged from years of excess heat and clogged fans they can fail when power is lost unexpectedly or there is a power surge.

We replaced the power supply with brand new and more robust model.  The new power supply has a larger fan and better components to ensure it will last a long time and keep the computer up and running with no issues.

Data transfer from an old Vista Dell laptop to a new Windows 10 laptop
By Asheville Computer Company / LaptopPCRecent WorkWindows / / 0 Comments

This customer had a very old Windows Vista Dell laptop and was in the market for a new Windows 10 laptop.  We found a great deal on a Windows 10 laptop and transferred the customers data including (photos, documents, music, favorites, downloads, mail, etc.) to the new laptop.

When we delivered the new laptop we also setup their ATT U-verse router for wireless and setup a new wireless printer. The customer was very happy with their new much faster laptop and extra happy that everything was now wireless.

If you are in the market for  a new computer and need data transferred or would like a printer setup please contact us today.