HP Compaq Dirty Fan
By Asheville Computer Company / DesktopRecent WorkWindows / / 0 Comments

This HP Compaq computer was a bit older and hadn’t had regular maintenance in quite a while. The customer reported that it was running slow for a while and now started shutting down on it’s own.

As you can see from the before and after photos it was very dirty inside causing it to overheat and shut down to keep from doing damage to the motherboard and CPU. The CPU fan and heat sink were completely clogged with dust and not effective anymore. Once the dust has covered the fins on the heat sink the fan can no longer do it’s job. If this customer didn’t bring the computer in it would have eventually been damaged beyond repair.

We thoroughly cleaned the inside and outside of the PC to make sure there was proper airflow and it could cool effectively. We also replaced a fan that had been damaged by trying to work too hard to cool off the computer. Now it starts up and runs like new!

If it’s been a while since you have had your computer cleaned then give us a call! A little maintenance goes a long way in keeping your computer running as long as possible.

Complete Office Setup
By Asheville Computer Company / BusinessDesktopRecent WorkWindows / / 0 Comments

One of our recent clients ran a business with a dedicated retail office space but needed a complete setup for a office space at home. We quoted, configured, ordered and setup the entire home office setup without the user having to do any work. We can cover the whole process from start to finish with as little or as much effort on the business owners part as they want. For this customer we setup a Dell Micro PC with SSD hard drive, large Dell monitor, Epson business class inkjet printer, Microsoft Wireless Mouse and Keyboard and Adobe DC Pro.

Whether you have 1 or 10+ employees we can provide your entire business with the technology it needs to get the job done in the most efficient manner possible and without you having to manage your own IT needs. Along with procurement and setup of systems we can also setup networks: both wired and wireless, crucial backups and pre-preemptive monitoring of all systems to ensure the smooth operation of your business and resolve issues prior to them becoming an emergency.

If you know you have a need for any kind of technology in your company but are not sure what to do or don’t have the time to shop 10 stores and 1000’s of possible devices, then please give us a call and we can take care of your business’s IT needs from start to finish.

 

 

 

Windows 10 free upgrade ending
By Asheville Computer Company / PCWindows / / 0 Comments

If you are on Windows 7 or 8 and want the free upgrade to Windows 10 then you only have a few more months.

We recommend you make sure your computer is in great shape and ready for the upgrade before making the move. This will ensure it goes smoothly and that if problems arise we can take care of them.

Give us a call to schedule your upgrade.

 

Windows quicktime hack
By Asheville Computer Company / NewsPCWindows / / 0 Comments

If you have a PC and have QuickTime installed it’s time to get rid of it quick 🙂

Apple and the US government are telling customers with a Windows operating system that QuickTime is no longer being updated and has potential security issues that could let hackers into your computer.

Quicktime was used as a video player in the past but hasn’t had a major update on the Windows side since 2005. On the Mac side it’s last major update was in 2009 and Apple will continue to support it there.

Quicktime is still available for download as some users still need it for certain programs and activities but the vast majority of users haven’t used it in a long time and don’t need it anymore.

As of now, there aren’t any known cases of an infection through one of these vulnerabilities but it’s probably only a matter of time before they are exploited.

You can check out the CCN Money article below for more details.

http://money.cnn.com/2016/04/15/technology/windows-quicktime/index.html?sr=twmoney041516windows-quicktime0531PMVODtopLink&linkId=23477807

Quicktime can be removed through the normal Windows uninstall process but if you have any issues or aren’t quite sure how to do it please contact us. In most cases we can connect remotely and get it uninstalled in a very short time.

Laptop with Fake Security Warnings
By Asheville Computer Company / LaptopRecent WorkWindows / / 0 Comments

This Toshiba laptop was infected with a viruses and malware making it unusable due to pop-ups and warnings from the fake security software.  Once the laptop was booted it would immediately start with false security warnings offering help and services to clean up the infection.  These phone numbers usually lead to overseas companies that will charge several hundred dollars to “help” you with your infection even though their software is causing the issues.

If your desktop of laptop is experiencing unusual pop-ups or ads warning you that you have been infected it’s probably correct but you don’t want to contact the scammer’s number listed to help you.

You may also see this infection in the form of programs installed on the desktop meant to update drivers, help you back up your files or optimize your PC.  They are all designed to have you purchase a program or service to fix your computer.

Contact us and we can remove the infection and save your data and provide you with software to helpfully keep it from happening in the future.

We have removed hundreds or virus / malware / adware infections and can get you back up and running within a matter of days.

Windows 10 Forced Upgrade and how to prevent it
By Asheville Computer Company / NewsPCWindows / / 0 Comments

Microsoft has recently changed the status of the the upgrade to Windows 10 from an “OPTIONAL” update to “RECOMMENDED”.  This doesn’t mean there is more reason to upgrade than before but it does mean that you may see a confusing prompt that the upgrade to Windows 10 has started.

If you get the Windows screen that tells you the upgrade has started (similar to picture below) you will need to decline to keep the upgrade from proceeding.  You will probably get several more prompts between now and July 2016 for the upgrade and will need to decline every time.

If you are upgraded to Windows 10 without clicking Accept or without your knowledge you still have 30 days to revert back to Windows 7 or 8.

Microsoft accept Windows 10 upgrade

If you would like to us to clean up your computer and upgrade to Windows 10, the right way, please let us know.  We do a thorough clean up and repair prior to the upgrade along with gathering the required driver updates.  This is to ensure that it goes smoothly and no issues arise from the upgrade.

If you have issues with your Windows 10 upgrade or would like help in reverting back to Windows 7 or 8 or any other computer repair needs please contact us and we would be glad to help.

 

Data transfer from an old Vista Dell laptop to a new Windows 10 laptop
By Asheville Computer Company / LaptopPCRecent WorkWindows / / 0 Comments

This customer had a very old Windows Vista Dell laptop and was in the market for a new Windows 10 laptop.  We found a great deal on a Windows 10 laptop and transferred the customers data including (photos, documents, music, favorites, downloads, mail, etc.) to the new laptop.

When we delivered the new laptop we also setup their ATT U-verse router for wireless and setup a new wireless printer. The customer was very happy with their new much faster laptop and extra happy that everything was now wireless.

If you are in the market for  a new computer and need data transferred or would like a printer setup please contact us today.

gateway power supply upgrade fan replacement and new DVD drive
By Asheville Computer Company / DesktopPCRecent WorkWindows / / 0 Comments

This was an older Pentium 4 XP system that a user wanted to keep going but was having issues powering on consistently and would constantly overheat and shut down.

We replaced the power supply, the rear exhaust fan and a DVD drive that hasn’t worked in years.  We were able to bring the running temperatures down by about 30 degrees and resolved any stability issues as a result.

If you have an older machine that you would like to keep running but is giving you issues give us a call.  We can make your older system run better than new.

windows 8 large logo
By Asheville Computer Company / NewsWindows / / 0 Comments

Windows 8 has been released and will be installed on all new PCs purchased.  If you have an older computer but want to have the newest windows experience you can also upgrade your existing desktop or laptop.

Microsoft has put in place special pricing for those who want to upgrade from XP, Vista, or Windows 7 prior to Dececember 31st, 2012.

We can upgrade your system to Windows 8 for a flat rate of $120.00 until Dec. 31st 2012.  Windows 8 upgrade pricing will be increased by Microsoft after that date.

Give us a call today at 828-290-9092 to setup an appointment to bring your computer up-to-date with Windows 8!

 

Windows 8 Start Screen

 

 

By Asheville Computer Company / DesktopPCRecent WorkWindows / / 0 Comments

 

Customer had a scareware virus/ malware infection that took over their computer and said they needed to pay $200 via a cash card. It said the FBI had shut down the computer due to copyright violations.

We were able to get the virus removed and the computer back up and running with no missing files or settings.

If you have this or any infection slowing your computer down, taking over your browser, or wanting your personal or bank information please give us a call.  We service Hendersonville, Fletcher, Tryon, Mountain Home, Flat Rock, Arden, and Asheville area with on-site, personal, and timely service.

Please call 828-290-9092 to setup an appointment.