Managed IT services in Asheville, NC
We support businesses in Asheville and across Buncombe County from our office in Arden. Most issues are fixed remotely, and a tech comes on site when the problem needs hands on the hardware.
IT for Asheville businesses, from people who live here
We handle the technology for businesses across Asheville: dental and medical offices, professional firms, contractors, nonprofits, shops and hospitality businesses. Our team lives in the area, our office is in Arden, and we're on site in Asheville every week.
Most issues get fixed remotely within minutes of your call. When a problem needs hands on the hardware, one of your techs comes to you.
What managed IT covers
Managed IT means we take responsibility for the day-to-day technology your business runs on, for a predictable monthly price per computer, with support billed as you use it or included in one all-in rate:
- A help desk with real people who already know your setup
- Monitoring, updates and patching on every computer
- Layered security: email hardening, DNS filtering, SentinelOne with 24/7 monitoring, and staff training to spot scams
- Backups of computers and Microsoft 365, with automatic alerts if one fails
- Microsoft 365, email and account security
- Your network, Wi-Fi, cabling and cameras
- Planning: what to replace, when, and what it should cost
It's month to month. If we ever stop earning your business, you can leave at the end of any month and we'll hand everything over cleanly.
Your tech pod
Every business gets a named primary tech and a secondary who back each other up. You're not dropped into a ticket queue and handed to whoever is free. Your techs know your office, your software and your people, so problems get solved faster and you don't repeat yourself.
Offices with sensitive data
Dental and medical practices, law offices and financial firms have extra responsibilities around the data they keep. We set up their systems with that in mind: protected patient and client data, tested backups and tighter account security. Compliance is a shared job, and we'll be clear about which parts are ours.
Switching from another IT company
We do the work of moving over. We contact your current provider, collect passwords and documentation, and move everything while your team keeps working. See how switching IT providers works, or read what managed IT services actually cost.
Work and clients around Asheville
We support dental practices across the city, including Asheville Dental, Marks Family Dentistry, Reynolds Mountain Dentistry, Holcombe Dental and Travis Calhoun DDS. We also built out security cameras on Buchanan Construction's UniFi network, on the same network we already managed for them, and you can read more on why UniFi cameras work well for businesses.
Internet options in Asheville
Spectrum cable covers most of the city, AT&T Fiber reaches parts of the city, and ERC Broadband runs fiber in parts of town. Up in the hills, fixed wireless or Starlink is sometimes the only real option. Where AT&T Fiber or ERC Broadband reaches your building, that's our first pick. We've had far fewer headaches with fiber than with Optimum, and for most offices a 1 gig plan with matching upload and download speeds is the sweet spot. The faster tiers only help if your firewall and switches can actually keep up.
Whatever you choose, we can add a second connection as a backup so the office stays online when the main line goes down, and we handle the switch for you: checking what's available at your address, setting up the new connection and making sure phones and point of sale keep working.
What Asheville businesses get
One local team for the computers, the network, the email and the phones.
Help desk and managed ITMonitoring, updates and real people on the phone, from a tech pod that knows your setup.
On-site supportWhen a problem needs hands on the hardware, a tech from our Arden office comes to you in Asheville.
Layered cybersecurityEmail hardening, DNS filtering, SentinelOne with 24/7 monitoring and staff training, designed to stop as much as possible.
Backup and recoveryComputer and Microsoft 365 backups that alert us the moment one fails.
Microsoft 365 and emailSetup, migrations and locked-down accounts, so email works and stays yours.
Network, Wi-Fi and cablingUniFi networks, Wi-Fi that reaches every room, cabling and cameras.
Questions Asheville businesses ask
How fast can you get someone on site in Asheville?
Most issues are fixed remotely within minutes of your call. When something needs hands on the hardware, a tech from our Arden office comes to you in Asheville.
What does managed IT cost for a small business?
A predictable monthly price per computer, with support billed only as you use it, or one all-in monthly rate if you prefer. See our pricing page for how it works.
Can you take over from our current IT provider?
Yes. We handle the handoff with your current provider so nothing gets lost in the switch.
Do you work with home users?
We focus on businesses. That's what lets us know each client's setup well.
Do you work alongside an in-house IT person?
Yes. We can be your whole IT department, or we can back up your IT person with monitoring, security tools and help desk coverage when they need it.
Do you support dental and medical offices in Asheville?
Yes. We support about 11 dental practices in the area and know the imaging and practice management software they run. See our dental IT page.