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20:15 06 Jul 17
I needed help transferring some files from a sick laptop, a simple project for a techie, but important and worrisome for me. Aaron responded quickly and with understanding. He communicated well, did a quick job on those files, made helpful suggestions, was patient with my questions, and was great to work with. I recommend his services and easy-to-access shop in Asheville, for sure. Thanks Aaron!
15:48 02 Jun 17
Aaron has always proven to be reliable and trustworthy for our computer related issues for repair and information. When we have problems in office he comes over in a timely manner to help us resolve our issues. First class service in every aspect.
11:57 28 May 17
Aaron solved my problems in a quick, easy to understand and very efficient manner. I would definitely go back to him if I need help again.
William G Dockendorf
21:38 10 Mar 17
Transferred all files onto a new notebook and checked existing machine for issues and resolved the problem overnight. Very efficient and pleasant service at a reasonable price. A wonderful asset to have in South Asheville.
03:48 20 Jul 17
They were very quick to respond and made a house call. They solved all of the issues with my Mac. I was very pleased with the service.
12:49 05 Aug 17
Great people. Needed some help setting up my business and all I had to do was walk in. Aaron took care of the rest. Hassle free and I've had questions after the fact no issues getting help. Thank you!!
Ann Marie Sindt
16:14 19 Aug 17
Aaron and his team listen to every issue and concern about my computers. They have helped me personally and with my business. I always feel like they have my best interest in mind. They are fast and extremely dedicated to their work. I recommend them highly.
16:41 12 Sep 17
Aaron was so gracious and saw me as a walk in on a day that he would normally take appointments only. The issue was just with the wifi adapter, which had been turned off, and he fixed it quickly and didn't even charge me! Very personable and knowledgeable. Thanks Aaron!
15:21 13 Sep 17
Asheville Computer Company - super job on all of our business and home projects. On time, professional, patient... really listens to our questions so we can learn how to operate all of our equipment, advanced knowledge to select the best new products and timely installation. We have tried several local companies and absolutely no one compares to Asheville Computer Co.
13:33 15 Sep 17
Aaron is everything I could hope for in a computer specialist. He is highly knowledgeable, punctual, reliable, committed, patient, and has great people skills. He addresses all of my computer issues and questions with ease. When I pick up the phone to call him, I breathe a huge sigh of relief. He rescues my mental health as well as the internal health of my computer. I'm amazed at the wealth of his knowledge and ability to trouble shoot. Call him!
01:26 22 Sep 17
Aaron was polite and treated me with gentleness. Why I say this is because I am not computer savvy. He walked me through my issue step by step allowing me to take each step with his knowledge of my situation. Everything was resolved within ten minutes and it was painless. Aaron never made me feel inadequate. Thank you Aaron. You are my go to computer guru. I will definitely send my friends to you. Judith Ann
13:36 22 Sep 17
Asheville Computer has consistently exceeded all of my expectations for service and honesty. Unlike the "geeky" service place, Aaron is willing to work WITH a customer to both help the customer and SAVE money. Asheville Computer has recently saved me hundreds of dollars in repairs and replacements because, unlike other stores, Aaron takes time to explain options, and he's willing to think "out of the box". I strongly recommend that anyone needing the services of a friendly, competent, and caring computer repair service call on Asheville Computer.
23:59 29 Sep 17
Great service & reasonable prices. We have used Aaron/Asheville Computer Company several times now and we are completely satisfied with the work done. We would highly recommend Asheville Computer to anyone looking for quality work.
20:02 12 Oct 17
Aaron was very helpful with my computer problem. He came the day after I called him he was also on time. He gave me a lot of information that I needed to be aware of. I will recommend him to any one. His work is also the best. Thanks, Aaron.
19:56 23 Oct 17
As a web/graphic designer, it is very important that my computers are up-to-date, and work at the highest performance. Finally there's a computer repair shop in Western North Carolina that I can count on to help me achieve that goal. It is taken me 10 years to find a computer repair shop I can trust with needed repairs, upgrades, and accessory consulting. The Asheville Computer Company considers all the needs of each customer. This is no surprise when you wittiness their top notch technicians and customer service at work. If you're reading this review please take a vantage of the services The Asheville Computer Company provide.
23:51 13 Nov 17
What can I say. I messed with this system for two days. Aaron diagnosed the issue within an hour, took the BAD machine to his office and fixed it in a couple of days ( weekend). Cost was very reasonable and It is now 100% operational. This is the second great job he has done for me. I highly recommend this company.
19:22 15 Dec 17
Aaron is one of the most professional and knowledgeable Computer person in the industry! His loyalty to his customer, and willingness to accommodate the customer's need are OUTSTANDING! I HIGHLY recommend Asheville Computer Company! He and his associate Paul, take a personal interest in your complete satisfaction! Joel Matthews, Hendersonville, NC
Hoyes Quartz, LLC.
03:04 16 Dec 17
Life savers!! I got scammed by Belkin tech support and they quickly and efficiently removed viruses and got my laptop back to me good as new! Super impressed and eternally grateful to them to helping me. I was a worried mess and I left feeling so relieved. Thank you Asheville Computers!!
21:22 28 Jan 18
Aaron Tracy was kind enough to return my phone message about my computer problem, and give me constructive advice by phone. He is knowledgeable and courteous. I will take my future computer issues to him at Asheville Computer Company.
21:53 31 Jan 18
Recently had to go through the daunting process of buying and setting up a new computer for the office. Asheville computer company made the whole process so easy. Aaron is a personable young man with a lot of knowledge and confidence and he took care of everything for me. They set up the new computer transferred everything over told me what was what and how things worked which was very slightly different but not a big deal. He continues to be available after weeks have gone by for questions and concerns ... which there have been relatively few. Highly recommended!
15:54 26 Jan 18
Aaron has been a jewel. He knows what he is doing and in know time can take care of the problem w/my computer and printer. TY Aaron.
22:01 08 Mar 18
I panicked when my college son informed me that his laptop had stopped working and he could not pull up his Doctoral papers. (Two years worth of work!) We took the computer to the Asheville Computer Company. They were very professional and confident that all was not lost. They diagnosed the problem and had the information from the computer back to me within a day. The pricing was very reasonable. I would definitely recommend this company to anyone having a problem with their computer.
02:15 21 Mar 18
Aaron is a great person to deal with. I had several issues with my computer over the last couple of years and went to Aaron for each problem. He diagnosed and corrected the problems quickly and reasonably. I also have called him on a few issues/questions regarding things I didn't understand and he helped me while showing a lot of patience (which I appreciate). I would not consider taking my PC anywhere else.
14:02 16 Apr 18
I want to thank you for your help and your honesty. The tech at Apple confirmed your diagnosis. I was able to answer in the affirmative all the questions about what you had done. I also told him how you checked to see I had Apple care and advised me to have Apple do the repair rather than take advantage of me for $600. He told me CityMac would have taken advantage of me. He was so impressed that he took the information about your buisness and told me he would be passing it on to those who wanted Apple repair in the Asheville area.
12:54 19 Apr 18
Excellent customer service, very efficient, and knowledgeable. Aaron is friendly, honest and knows his stuff. We are new to the area and I needed help setting up my home office. He came over and completed it quickly and offered other helpful updates to make everything more efficient for me. I will be using his services frequently, so easy to work with! I highly recommend The Asheville Computer Company.
03:12 29 Apr 18
If there were a 6th star, this is how Asheville Computer Company would deserve to be rated. Not only will you get any problem solved in an amazing timely manner, Aaron will make you instantly forget about any frustration thanks to his high dedication, professionalism and constant positive attitude. Keep that great smile of yours! Thank you.
18:37 10 May 18
They were so helpful when our Imac died. They were upfront in saying given the age of the computer and the cost of the repairs it would be in our best interest to just get a new one that they could then transfer the files and programs over for a fraction of the cost. They even helped in suggesting what particular mac we should consider for the work we do. So glad I was referred to them.
16:32 21 Jun 18
Aaron took my computer to the store to be upgraded. I was amazed that that could be accomplished in a day. He returned the computer, which is almost like new. I am very pleased with the results and would recommend The Asheville Computer Company.
M. L. Lee
16:24 14 Jul 18
Fantastic! How did I ever get by before discovering Aaron and his vast array of computer knowledge? What makes him special is that he is not a proverbial computer nerd. Instead, he has a great personality and is able to interact easily. I am delighted to recommend Asheville Computer time and time again.
11:22 19 Jul 18
After literally a dozen calls with my PC's manufacturer to find the screws to attach a new battery, Aaron at Asheville Computer Company told me to just come on by. Ethan patiently worked through all their spare screws till he had found a match and attached the battery. No fuss, no charge, no stress. Friendly and competent service: what a relief. Thank you AVLCOMP!!
14:02 23 Aug 18
Aaron's the best! Extremely helpful, knowledgeable, responds to cries for help in a timely manner. He was able to resolve my issues remotely. Always a pleasure working with him.
01:19 22 Sep 18
Asheville Computer Company is the absolute BEST place to go for all your computer issues! They were extremely kind, patient and very knowledgeable! They resolved our issues in an unbelievable timey manner and their prices are very reasonable. My daughter's brand new expensive gaming computer completely crashed, so we took it there late evening on a Wednesday and by 2pm the next day they called and said it was completely fixed and running better than ever. We were in complete awe about how fast they fixed it and how cheap it was, giving that they do such impeccable work! I love the fact that they offer you suggestions but they aren't pushy about them at all. It was a very comfortable and relieving experience. They are just beyond AMAZING people! Trust me when I say, DONT GO ANYWHERE ELSE!!! We will continue to use them and ONLY THEM for a lifetime!
16:27 24 Sep 18
Aaron from Asheville Computer Company came out on Friday afternoon and had my computer back with a new hard drive on Monday at noon. He knew exactly what I needed and was great to work with! The prices are more than reasonable and I couldn't ask for any better service. For anyone looking for trustworthy computer repair or advice Asheville Computer is the place to go!
14:26 25 Sep 18
I am well pleased with the service that Aaron provided to me today and I will recommend him to all my friends that need computer service , THANKS , John Ellis Sr.
12:12 26 Sep 18
My Apple laptop had somehow collected a piece of malware and my battery was failing. I called Aaron and he was able to make a house visit the very next day. He eliminated the malware immediately and ordered a new battery for the machine. The battery arrived the next day and Aaron came by almost immediately to install it. My machine has been working perfectly ever since. Aaron's charges were more than fair. Most importantly, he was both pleasant and respectful in his dealings with me. I couldn't ask for better service.
19:41 19 Oct 18
Aaron at Asheville Computer Company came and helped optimize my system at my small business this week. He was prompt and professional. Now i have peace of mind that I have someone to call on when things go wrong. My system is safe and secure. Thanks, Aaron!`
Mary Ann Poli
19:30 23 Oct 18
Great and friendly service. Aaron solved a tricky software problem and saved me hours of frustration. I'll be calling again when my machine fails me. Thanks Aaron!
00:31 04 Nov 18
I am deeply grateful that Aaron Tracey of Asheville Computer Company took my panicked call on a recent Saturday morning. Aaron walked me through my computer's hard drive crash, met me later that afternoon to process my service, and has stayed in regular communication to make sure my computer is running smoothly. From the first call, Asheville Computer Company has gone above and beyond to ensure prompt repair work and exceptional customer service. I am incredibly impressed with Aaron and his team and plan on using Asheville Computer Company for all my future computing needs. I whole-heartedly recommend their service, professionalism, and excellent communication.
20:55 19 Nov 18
Aaron did a great job of introducing us to Google wireless mesh system for networking our computers. Far better than any other system we have used and doubled out Internet speed right out of the box. I highly recommend Aaron, very friendly and personable.
18:47 20 Nov 18
FABULOUS EXPERIENCE & GREAT SERVICE!!! When it comes to PCs, I know just enough to get myself into trouble, so when my gaming desktop went down I contacted Aaron and his crew at Asheville Computer Company. I work at a business that values a good review, and ACC has outstanding reviews, which is what prompted me to contact them for my repairs. I must say that all the good reviews were reinforced by my experience with them. They not only have friendly, knowledgeable staff, but also go the extra mile to take care of the customer and have very reasonable rates. I will definitely use this company's services again in the future, should the need arise. I also recommend them very highly to anyone in search of a great source for computer repairs and services in general. Thanks guys and keep up the great work!
15:07 22 Jan 19
Aaron does it all - assistance with hardware and software installation and maintenance, cloud backup, even iPhone setup and coordination. He is so pleasant and professional, and responds quickly to requests. I couldn't be more pleased with his services, and highly recommend him for home office and small business technology needs.
15:59 30 Jan 19
I recommend Asheville Computers. Aaron was at our house successfully fixing some computer problems. He is professional and knowledgeable.
15:28 25 Mar 19
This company does an awesome job! They have 3 awesome people working there, Aaron, Ethan and Paul, and they will not disappoint you! They will diagnose your computer, they do drop offs, and on-sites. I am very impressed with this company and recommend it to anyone with a problem with their tech.
01:48 27 Mar 19
Ethan always does a great job answering my questions, and relating to my self-induced tech blunders. Does some solid work. I've spoken to Paul on the phone a few times, he's a friendly fellow!
01:13 02 Apr 19
When my printer stopped working, and I could not figure it out after hours of trying, I contacted Aaron with Asheville Computers. Within five minutes, seriously, he had diagnosed the problem and fixed. I will definitely be coming back anytime I need help with my computer, printer or other device. Aaron was so helpful, professional, and he fixed the problem!
21:11 04 Apr 19
I was referred to Asheville Computer Company by friends who felt very confident with their services. Aaron arrived promptly at the scheduled time and I found him to be outgoing and friendly. He really helped me out a lot, solved my problem and deleted many unneeded things. Additionally he was very open to answering any other questions that I had.
13:06 03 Jun 19
We spilled coffee on our laptop and within an hour they already started working on it. They were so helpful and friendly. They were also very intelligent young men who were very patient with a person who knows nothing about computers. I am new to Asheville and was so pleased with the level of competence and dependability of this place. I will be back and will also recommend them to everyone I know
23:36 03 Jul 19
They know what they are doing and don't waste time getting it done. Fast an reasonable.
20:05 23 Jul 19
My experience with Aaron Tracy of The Asheville Computer was professional with a quick response. My computer was repaired and functional again within 24 hours. In addition, he assisted me in understanding how to prevent mishaps in the future. I will definitely use their services again and would recommend Asheville Computer Company to anyone needing computer maintenance and assistance.
18:15 06 Aug 19
Friendly, professional, and showed a personal interest. Those are the qualities you look for when dealing with repair stores. Thank you for a wonderful experience.
12:58 08 Aug 19
Best place ever, I have always had great results. Don't plan on going any place else. Thanks to the staff.
23:27 17 Aug 19
The staff was friendly, helpful and knowledgable. They called with an estimate quickly and had my computer ready to go in two days!
19:27 26 Sep 19
Yet again, Aaron and Paul have come through for me. Quick response time, excellent service, and more than reasonable pricing (especially when you find yourself in a jam or quandary and need some good advice and guidance). They are my GO TO computer guys at Asheville Computer Company!!! (And that says alot from a 30 year veteran of the field!)
20:59 30 Sep 19
The Asheville Computer Company provided me with excellent, prompt service. All of my questions were answered with patience and courtesy. I highly recommend them.
15:59 11 Oct 19
So nice, kind, considerate and knowledgeable! Aaron, Paul and Ethan know how to do computer things I never wanted to know, so they are the most efficient people to contact when needing help. Very efficient and very courteous team!
19:04 18 Oct 19
Talk about patience! Aaron has been helping us out for a number of years now. He always knows we will have plenty of questions and he always gets us all squared away again. Highly recommended! Very fast high quality service with a smile.
11:04 23 Oct 19
I had a custom gaming PC built by Aaron and his team and everything turned out very well. Communications by email with Aaron during the building process was very good. The PC was built and tested in a few days after they received all the components. He answered all my questions and concerns in a timely manner.
23:52 06 Nov 19
Aaron was easy to work with, honest with his assessment of my computer issues and recommendations, and even setup my Echo (which had been on my to do list for awhile). Thanks, Aaron, for explaining things in a way that I could understand and not make my eyes glaze over! Will definitely use Asheville Computer again when I need to. Thanks!
15:10 19 Dec 19
Aaron from Asheville Computer came out and fixed my new TV. It downloaded updates and then I was unable to watch Netflix or Hulu. I spent hours on the phone with Netflix and Hulu customer service and still got nowhere. Aaron fixed it in about 30 minutes. He is amazingly fast! He does house calls and reliably comes out within a few days at your convenience.His prices are lower than any other computer service in Asheville. I highly recommend Aaron and Asheville Computer Company for any and all computer or linked devices service. He is a consummate professional!
18:47 06 Jan 20
Aaron Tracy has maintained my computer for about one year. He has helped with upgrading my equipment and is very responsive when I create problems which I am unable to resolve. I highly recommend him and his company.
13:32 23 Jan 20
I dreaded giving up my old windows 7 computer, but forced to for continued microsoft support. Ethan worked a miracle and actually duplicated everything I loved about windows 7 on my new computer windows 10!!! He listened to me and his skill made it a seamless and painless transition. He even managed to transfer an old DOS program I had (yes they exist) that held over 1000 of my own recipes painfully typed back in the 1980's on floppy disks. And they are still printable. The costs was reasonable and the service was priceless!!! Darlene Drake
22:36 08 Feb 20
Aaron, the owner of Asheville Computer Company, is the best and most reliable computer expert I have ever had the pleasure of dealing with. He always does what he says he will do and is available almost always. He fixed the latest computer emergency I had on a Saturday afternoon at 5:30 pm...no overtime charges. 5 stars if hardly enough!
23:41 08 Mar 20
This company is professional, friendly and knowledgeable not to mention honest. I highly recommend them with all your IT needs. Great rates too!
19:40 17 Mar 20
Called at 9AM with a computer problem, dropped it off, took just an hour to get a diagnosis with a price quote. Accepted price quote, and in less than a day they: salvaged the working parts of my computer, put them into a new shell, replaced the broken parts, cloned my entire computer (data, applications, networking, settings...) and I was back up and running.Price was exactly what was quoted, it honestly might have been $10 cheaper. Not to mention very friendly, very polite. Thanks guys!
22:02 01 May 20
Thanks guys, awesome job. My wife's computer crashed. Under Best Buy warranty (what a joke), they told me 30-60 days. These guys figured out quickly the motherboard was fried. Instead of charging a fortune to fix it they suggested getting a new computer and they could clone the drive and transfer everything. I got the new one and they transferred everything quickly and a very reasonable price. Would highly recommend them. (On a side note, Best Buy is going to replace the old one if I have to hire an attorney and sue them for it. Their extended warranty costs a fortune and isn't worth the paper it's written on)
20:06 04 May 20
The threatened demise of my old laptop forced me to seek help. In this age of scam artists, finding Aaron and his Asheville Computer Company was miraculous, and has restored my faith. He provided so much useful information and guidance in choosing a new laptop. His service at transferring data from the old to the new was fantastic. He is highly knowledgeable, totally dependable and expertly skilled. I, who rarely gives reviews, can highly recommend him and his company, without reservation.
17:50 22 Apr 20
This company is the real deal. My co-worker needed consulting on getting her hi-speed internet and cable set-up. Aaron was patient, professional and more importantly he get the job done for her, can’t thank him enough for the great service and dedication he provided. We will definitely utilize his services in the future. If I could give more than 5 stars I would.
13:27 28 May 20
Aaron came in and got my network working much better and compliant with all the IRS/FCC regulations. He was in and out with minimal disruption. He listened to exactly what I needed and came up with a plan. The quote was accurate and what he charged when complete. He explained everything to where I could understand it and was very patient with all my questions. He is providing monitoring and virus protection on a single yearly contract which makes it simple. I would highly recommend them to any small business owner. IT makes or breaks us, since we can't hire a full time person.
19:15 10 Jun 20
I'm very happy with the service provided by Asheville Computer Co. Aaron has been to our house to set up and connect new equipment and I have always felt comfortable and the work was done with precision and in a very professional manner. I have also taken laptops to his shop and I have received the same quality service there. I have had an overall wonderful experience and would highly recommend them to my family and friends.
22:15 17 Jul 20
We purchased a computer from the Asheville Computer Company after checking/pricing them several other places. Our decision to go with Asheville Computer Company was driven by the personal interest(identifying our needs, listening, and hearing us-not just about the sale) and helpfulness of Aaron right through the delivery and setup of our system today. It is there we will go for-all of our computer related needs!
20:26 06 Sep 20
I was very pleased with, and grateful for, the work Aaron did to help my family through an emergency situation with my mother's computer. He was responsive, helping us as soon as he could, and pleasant to work with. He was a big help and did an excellent job. I would certainly recommend him and the Asheville Computer Company!
20:57 05 Oct 20
Asheville Computer is my new source for all computer needs. I bought a new laptop from Best Buy and brought it to them to have my info from my tower switched over to the new unit. I ended up getting the Lenovo laptop and that was a mistake. Ricky attempted to transfer my personal info onto my first laptop and there was a problem with this Lenovo. I took it back to Best Buy and had to return it and get another one ordered. I had to wait 2 weeks to get the new laptop. Brought the second one back to Ricky and the same problem. I ended up taking it back and getting a Dell. The Dell finally worked! Ricky was so patient with this issue and was a pleasure to work with. Aaron, you should be excited about this employee that you have. He goes way beyond the call to provide excellent customer care and service! I am glad I found you guys!
04:32 22 Oct 20
This place is just the best! Not only are they extremely knowledgeable, they treat their customers fairly, efficiently and expeditiously. You walk in and you feel that you are not going to get ripped off. Joseph couldn't be more helpful and pleasant! Please support this awesome business!!
05:03 23 Nov 20
Quick turnaround...on a Saturday no less... by very helpful and responsive tech "Joe" when my Dell laptop was struck by the blue screen of death. Joe had me back up and running in three hours, scanned for other problems. Reasonably-priced, couldn't ask for more. I'm a client going forward.
18:48 12 Jul 18
Arron did an Awesome job coming over to hook up our wireless router. Fast, reliable service
18:05 28 Apr 20
Good folks and service. I've been working between a Mac and PC and Asheville Computer has been so helpful for a number of problems that I would have never have known how to fix. Courteous, professional and appreciate the remote screen sharing service. Thanks ACC
Exceptional customer service! Aaron set up a same day appt with me on a Saturday to replace my Lenovo Ideapad 110 power cord. None of the big box stores had them in stock and I would have needed to order it. I had been in the middle of some important projects, and it was a huge relief to be able to jump back into those so quickly! I can't say enough about how please I was with the service I received 🙂 Thank you, Aaron!read more