Business Cybersecurity in Asheville, NC
Our office is on Airport Road in Arden and we work across Buncombe and Henderson counties. If something goes wrong at your office, we can be there in person.
We check the whole fleet every morning
This is the part most providers skip, so it is worth being specific about what we do.
Every morning we pull an inventory of every machine we manage and cross-check it against three separate systems: the one that manages it, the one protecting it, and the one backing it up. A machine has to appear correctly in all three. Anything that has fallen out of one of them lands on a list somebody works that day.
That catches the failures nobody reports. A workstation that stopped checking in two weeks ago. A server whose last successful backup was more than five days back. A new machine somebody set up without the protection agent. None of these generate a help desk ticket, because from the user's side nothing looks wrong.
We also verify that backups can be restored, not only that they ran. A backup job reporting success and a backup you can actually recover from are different things.
When someone leaves
Offboarding is where small businesses lose control of their own systems, and it is a service we document and perform rather than leave to whoever remembers.
Credentials do not live in one place. There is the email account, the line of business software, the remote access, and often a physical alarm or door code. A departure means going through each one. Miss a single system and a former employee still holds a working key to it weeks later.
Working with us
The cyber insurance questionnaire
Your renewal arrives asking whether you have multi-factor authentication, endpoint detection, tested backups, and a written incident response plan. Answer it wrong and the premium moves or the policy does not renew.
We help clients answer those questions accurately. Where the honest answer is no, we would rather fix the underlying gap than help you word around it, because the questionnaire is eventually checked against reality at the worst possible moment, which is when you file a claim.
Who we work with
We support more than 35 businesses across the Asheville area.
A good number of them are dental practices. Dental carries a combination most local businesses do not have: patient records under HIPAA, imaging and practice management software that cannot go down during a working day, and a schedule with no slack in it. A dental office losing its server at 9am is not having an IT problem, it is sending patients home. We have built a lot of our security practice around that constraint.
If you are a professional office with a server and a dozen workstations, that is the shape of business we work with every day.
How it starts
We look at what you have and tell you what is missing and what is urgent. That costs nothing and does not commit you to anything.
If you want to know what to ask before you pick a provider, including us, we wrote that up separately: what to ask a cybersecurity provider.
Call 828.290.9092 or use the contact form.