Frequently Asked Questions

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Before partnering with a managed IT provider, most Asheville-area businesses want to know what makes us different — how fast we respond, what coverage we provide, and how our services compare to larger, national firms. Below are answers to some of the most common questions we receive from small and mid-sized businesses across Western North Carolina about our IT support, hours, responsiveness, and 24/7 protection.

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Is Asheville Computer Company big enough to handle my business’s IT needs?

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Yes. We’re a locally owned and operated managed IT provider serving businesses from 5 to 500 users throughout Asheville and Western North Carolina. Our team includes experienced technicians, network engineers, and cybersecurity specialists who deliver the same level of expertise as larger firms — with faster response times and personal, local accountability.

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Do you guarantee response times or uptime like other IT firms?

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We don’t use rigid, formal SLAs. Instead, Asheville Computer Company is known for being consistently responsive and dependable. When something breaks, you’ll get a real technician — not a call center. We’re staffed to handle most issues quickly, and our managed clients receive prioritized support whenever problems arise.

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What are your business hours?

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Our standard office hours are Monday through Friday, 8:00 AM to 5:00 PM. During these times, our help desk and field technicians are available for remote and onsite support.

Managed IT clients, however, are covered 24/7 by our monitoring and response systems, ensuring round-the-clock protection from downtime and cyber threats.

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Do you offer after-hours or emergency IT support?
 

Yes. Our managed service clients receive continuous support through 24/7 monitoring and proactive alerts. If a critical issue occurs after hours, our technicians are notified immediately and take action to resolve the problem, often before you even know there’s an issue.
 

How does Asheville Computer Company provide 24/7 protection?
 

We use a managed antivirus and detection system that operates around the clock. This platform monitors for suspicious activity, isolates threats automatically, and alerts our technicians right away. It’s part of our commitment to keeping your business secure, compliant, and operational at all times.
 

Do you only work with small businesses?
 

We specialize in small to mid-sized organizations (5–500 users) across industries like healthcare, dental, legal, retail, and manufacturing. Our services are scalable, allowing us to support both single-location offices and multi-site operations throughout Western North Carolina.
 

Are your managed IT services affordable compared to larger providers?
 

Yes. Our pricing is transparent, competitive, and tailored to each client’s needs. Because we’re a local company without corporate overhead, our clients receive enterprise-level service and security — at a more cost-effective rate than national managed service providers.
 

What makes Asheville Computer Company different from other IT providers in Asheville?
 

We combine local presence, fast response, and industry expertise with a personal approach. Our technicians live and work in the Asheville area, so we understand your business environment, your vendors, and your local internet infrastructure. That local insight allows us to solve problems faster and build long-term partnerships based on trust and reliability.
 

Still have questions?

We’re always happy to help. Whether you’re exploring managed IT services for the first time or looking for a more responsive local provider, our Asheville-based team is ready to answer your questions and build a plan that fits your business.

📞 Call us today or use the form below to schedule a quick consultation — and see why so many Western North Carolina businesses trust Asheville Computer Company to keep their technology running smoothly.